If you are not completely satisfied with any item you buy from us through this online store, please contact our Customer Service group to arrange for a refund or replacement. Seasonal (Holiday) products are non-returnable.

**Please make sure to follow the instructions below, all orders not in compliance will be subject to a 15% restocking fee. **

Any item can be returned to us provided it is unused and in the original packaging.

1. We will accept returns provided you have requested a Return Merchandise Authorization (RMA) number from our customer service department by calling us at 610-344-2918 or toll-free 877-364-8697, you may also e-mail your request to fatcathelp@dogtoys.com with the reason for your return. We will not accept any returns without a valid RMA. if you did not purchase your Fat Cat item from this online retailer you will need to contact Bamboo Inc. directly reguarding your items.

2. Returns must be made within 30 days of purchase.

3. Orders returned after the 30 day period or without an RMA number will be assessed a 15% restocking fee.

4. Customer will be responsible for any and all shipping charges to return the item(s) to us.

5. Foreign orders are non-returnable.

6. Seasonal (Holiday) products are non-returnable.

7. Open videotapes and DVDs are non-returnable.

8. Open treats are non-returnable / non-refundable.

9. If your item is defective you must call us at 610-344-2918 or toll-free 877-364-8697. Sorry, no return request for defective items will be accepted via email.

10. Orders which have been refused by the customer at the time of delivery or come back to us marked "Return to Sender" are subject to a $5.95 handling charge.

Email: fatcathelp@dogtoys.com

You will ship your items back to us at the following address:

DogToys.com
ATTN: Returns [include RMA #]
893 S. Matlack Street, Suite 170
West Chester, PA 19382

Please include a copy of your invoice with the RMA clearly marked on both the invoice and the outside of the box. Also be sure to include a note as to why you are returning the item(s). Or if you wish to exchange the item(s) tell us what item(s) you want in place of the items you are returning.

Once your item arrives it will be reviewed by our returns department promptly.