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Ordering Information
A 6% tax will be added
to any shipment going to PA. Canada
and International orders are shipped via USPS. The credit card statement
will be billed from Dogtoys.com Inc.
IF MAILING AN ORDER MAKE PAYABLE TO DOGTOYS.COM, INC. Sorry, we do not accept personal checks. We do accept MONEY ORDERS OR CASHIERS
CHECKS only. When ordering please include the item number, description and price along with any applicable sales tax [PA 6%] & the corresponding shipping charges.
DogToys.com Mailing Address:
P.O. BOX 1401
West Chester, PA 19380
All Continental USA orders are shipped via USPS Priority Mail and/or FedEx. Customers orders outside the Continental USA are shipped via Air Mail.
Customer Service Telephone:
- USA Toll Free: 877-364-8697
- Outside the USA: 610-344-3640
Customer Service Hours:
Monday - Thursday
9am to 5pm EST
Please refer to the tables below for our Shipping & Handling charges. All charges are calculated on the merchandise subtotal prior to any discounts being taken.
Standard Shipping Rates:
Eastern United States:
(AL, AR, CT, DE, DC, FL, GA, IL, IN, IA, KY, LA, ME, MD, MA, MI, MN, MS, MO, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WV, & WI)
| Order AMOUNT |
Shipping & Handling |
| $0 to $20.00 |
$6.95 |
| $20.01 to $35.00 |
$7.95 |
| $35.01 to $50.00 |
$8.95 |
| $50.01 to $60.00 |
$9.95 |
| $60.01 to $70.00 |
$10.95 |
| $70.01 to $80.00 |
$11.95 |
| $80.01 to $100.00 |
$12.95 |
| $100.01 to $249.99 |
$15.95 |
| Over $250.00 |
$19.95 |
|
Western United States:
(AK, AZ, CA, CO, GU, HI, ID, KS, MT, ND, NE, NM, NV, OK, OR, PR, PW, SD, TX, UT, VI, WA, & WY)
| Order AMOUNT |
Shipping & Handling |
| $0 to $20.00 |
$8.95 |
| $20.01 to $35.00 |
$9.95 |
| $35.01 to $50.00 |
$10.95 |
| $50.01 to $60.00 |
$11.95 |
| $60.01 to $70.00 |
$12.95 |
| $70.01 to $80.00 |
$13.95 |
| $80.01 to $100.00 |
$14.95 |
| $100.01 to $249.99 |
$17.95 |
| Over $250.00 |
$21.95 |
|
Canada:
| Order AMOUNT |
Shipping & Handling |
| $0 to 10.00 |
$18.95 |
| $10.01 to $20.00 |
$19.95 |
| $20.01 to $30.00 |
$20.95 |
| $30.01 to $40.00 |
$22.95 |
| $40.01 to $50.00 |
$24.95 |
| $50.01 to $60.00 |
$26.95 |
| $60.01 to $70.00 |
$28.95 |
| $70.01 to $80.00 |
$30.95 |
| $80.01 to $90.00 |
$32.95 |
| $90.01 to $120.00 |
$38.95 |
| $120.01 to $150.00 |
$43.95 |
| $150.01 to $200.00 |
$45.95 |
| $200.01 and up |
$50.95 |
|
All Other Countries:
| Order AMOUNT |
Shipping & Handling |
| 0 to 9.99 |
$23.00 |
| 10.00 to 19.99 |
$25.00 |
| 20.00 to 29.99 |
$29.00 |
| 30.00 to 39.99 |
$35.00 |
| 40.00 to 59.99 |
$41.00 |
| 60.00 to 79.99 |
$45.00 |
| 80.00 to 99.99 |
$52.00 |
| 100.00 to 139.99 |
$65.00 |
| 140.00 to 169.99 |
$85.00 |
| 170.00 to 199.99 |
$97.00 |
| 200.00 to 299.99 |
$115.00 |
| 300.00 to 399.99 |
$165.00 |
| 400.00 to 499.99 |
$199.00 |
| 500.00 and up |
$235.00 |
|
Average Time To Allow For Shipment
**Please Note** December 15 - 25 allow 2 extra days for ground shipping times stated below. You can approximate the arrival time of your package using the map below. Shipping
times may vary. All orders are shipped from our PA warehouse.
Return Policy
If you are not completely satisfied with
any item you buy from us, please contact our Customer Service group
to arrange for a refund or replacement. Seasonal (Holiday) products
are non-returnable.
See our RETURN POLICY page for complete details.
Customer Service Telephone
USA Toll Free: 877-DOG-TOYS (877-364-8697)
Outside the USA: 610-344-2918
Fax Numbers: 610-344-7749
Email: fatcathelp@dogtoys.com
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